Privacy policy
Svitch Nutraceuticals operates www.svitchnutraceuticals.com (the “Website”). We respect your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. This policy explains what we collect, why, and your rights.
1. Information we collect
- Information you provide: name, email address, phone number, billing and shipping address, and order details when you register, place an order, or contact us.
- Payment information: payments are processed by our payment gateway, Razorpay. We do not collect or store your full card or banking credentials; these are handled directly and securely by Razorpay.
- Automatically collected data: device, browser, IP address, pages viewed, and similar usage data, collected via cookies and our hosting platform (Shopify).
2. How we use your information
- To process and deliver your orders and send order updates.
- To process payments and refunds through Razorpay.
- To respond to enquiries and provide customer support.
- To send marketing or promotional communications, where you have consented (you may opt out at any time).
- To improve our Website, prevent fraud, and comply with legal obligations.
3. Sharing your information
We do not sell your personal data. We share it only with:
- Razorpay — to process payments and refunds.
- Shopify — our e-commerce and hosting platform.
- Logistics/courier partners — to deliver your orders.
- Service providers such as email or analytics tools, bound by confidentiality.
- Authorities, where required by law.
4. Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.
5. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described here or to comply with legal, tax, and accounting requirements.
6. Your rights
Subject to applicable law, you may request to access, correct, update, or erase your personal data, withdraw consent, or raise a grievance. To exercise these rights, contact our Grievance Officer below.
7. Data security
We use reasonable technical and organisational measures to protect your data. Payment data is handled by Razorpay, which maintains PCI-DSS-compliant security standards. However, no method of transmission over the internet is fully secure.
8. Children
Our products and Website are intended for persons 18 years or older. We do not knowingly collect data from minors.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.
10. Grievance Officer & Contact
For any privacy questions or to exercise your rights, contact:
Email: support@svitchnutraceuticals.com